[Internal] Support Guide Index
[Internal] Support Guide Index
Introduction
This index provides an easy way to jump to any internal support guide without having to navigate to find it
.
Admin
Intake Screen: Setting up a Pre-filled Email Address
Organizational Unit: Create a New One
Reports: Understanding Them
Template Email: How to Send from Zoho CRM
Turnaround Times: Best Practices
Create a Case
CRM: Add a Contact
Management Console: Add an Admin
Child Handles: Naming Best Practices
Child Handles: Create One
Themes and Modules
Blurry Background Image: Clear it up
Colors in a Theme: Change Them
Decision Pathfork: Resizing
Font Override
Gray Filter: Remove From the Background Image
Header in an Orientation: Resize it
Image Override: Create One
Images in a Theme: Editing
New Module: Create One in Management Console
New Theme: Apply and Review in Management Console
New Theme: Create One in Management Console
Style (CSS) Override: Create One
Theme Override: Apply it
Theme Override: Create One That Applies to All Client Modules
Theme Override: Create One That Applies to One Client Module
Theme Override Index
Troubleshooting
Login Errors for End Users
Sandbox: Testing Best Practices
Working Tickets
Desk Ticket: Change the Status
Desk Ticket: Respond
Next Steps Received Ticket: Handling Them
Schedule Management Console Training Task: Working it
Split a Ticket
Working Desk Tickets: Best Practices
Task: Create One
Working With Videos
Video: Add to Welcome, Instruction and Completion Pages
Video Thumbnail: Improve
Video: Transfer from JW Player to the Management Console
Video: Upload a Close Caption File and Preview it
Video: Upload to JW Player